Back To Top

Customer Care Policy

• All out candles are handmade, and custom crafted. Please allow 7-14 business days for delivery
  
• Sports Candles of America customer care center can be reached at             1-352-694-6515.
  Monday thru Friday 9:00 AM to 5:00 PM (Eastern Time)
  Please be patient as our phones are very busy,
  If you receive a recorded message, please leave a detailed message with your name, and phone number, and someone will call you back as soon as possible. If you prefer to e-mail us, you may do so at Sportcandlesofamerica@comcast.net
  
• Due to different PC settings; colors shown in the pictures are examples only, Actual colors may vary.
  

Back To Top

Return Policy

• Customer satisfaction guaranteed.
  If you are unhappy with your candles, you can return them at your shipping expense within 15 days of purchase.
• Contact us at:
  Phone: 1-352-694-6515
  E-mail: Sportcandlesofamerica@comcast.net
  Please include the reason for returning your candles.
  Ask for a return authorization number.
  No refunds will be issued without this number
  • Please write this number on a piece of paper, and insert it with the returned candle.
    
• All returned items must be unused, in new condition, and in its original packaging.
• Credit will be issued upon inspection.

Back To Top

Shipping and Handling

• We take special pride in the quality of each candle shipped. In an effort to protect the candles from damage during shipping, each candle ordered will be shipped individually and charged according to the chart above.
  
• All shipping and handling prices are for shipment in the U.S.A. only. At this time Sports Candles Of America does not ship outside of the United States.
  
• All orders will be shipped via United States Postal Service™
  

Back To Top

Sales Tax

• A 7% sales tax will automatically be charged to any items shipped within the state of Florida.
  
• For any items shipped outside the state of Florida, it is the purchaser's responsibility to pay all sales taxes due in their state in accordance with their states laws.
  

Back To Top

Candle Care and Safety

1. Always burn candles away from drafts, uneven airflows cause your candles to burn unevenly, smoke, and drip wax.
   
2. Before entertaining guests, light and extinguish your candles. Candles will light quicker and easier.
   
3. Never burn candles unattended. It is easy to forget about a lit candle.
   
4. Never expose candles to direct sunlight or direct lighting. Candles will fade if left in direct light for any extended period of time.
   
5. To extinguish a candle, hold your fingers in front of the flame, and blow through your fingers. This will allow the air to flow around your fingers and extinguish it from both sides. This will prevent hot wax from splattering, and will also help to keep your wick from falling.
   
6. Always keep your candle away from anything that can catch fire.
   
7. For a slower and more even burning candle, refrigerate your candles before burning. With Sports Candles of America candles, you will only need to refrigerate the tea candle if desired. Wrap your candles in foil or plastic before refrigerating to prevent the wicks from absorbing moisture.
   
   Caution: Refrigerating your candles too long could cause your candles to crack.
   
8. To remove wax from washable materials, scrape off as much wax as possible. Then run boiling water through the material to remove remaining wax.

Back To Top